Chiffon Troursers

At Sofi Rich, we take pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, our return and refund policy ensures a seamless and straightforward process.

 

Return Eligibility

• Timeframe: Items must be returned within 14 days of the delivery date.
• Condition: Items must be unworn, unwashed, and in their original condition with all tags attached. Items must also be returned in their original packaging.
• Non-Returnable Items: Gift cards, personalised or custom-made items, and items marked as final sale are not eligible for return.

 

In-Store Returns

Items bought from our store in London are non-refundable. Exchange may be issued at the discretion of the sales staff, if the product is unworn with all tags still attached and returned within 14 days.

 

Refunds

• Processing Time: Once we receive and inspect your return, we will process your refund within 7-10 business days.
• Original Payment Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.
• Shipping Costs: Original shipping charges are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

 

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately at sofiariichuk@gmail.com. We will arrange for a replacement or refund, including any return shipping costs, at no additional charge to you.

 

Contact Us

If you have any questions or need assistance with your return or refund, please contact our customer service team at sofiariichuk@gmail.com. We are here to help and ensure your satisfaction with our products.

 

Thank you for shopping with Sofi Rich. We appreciate your business and are committed to providing you with the highest quality service.

At Sofi Rich, we are committed to ensuring that your shopping experience is as seamless and luxurious as our clothing. We partner with leading courier services to deliver your orders efficiently and securely.

Our Delivery Partners:

- DHL Express

- FedEx

- Royal Mail

- UPS

 

Delivery Services Overview

• Domestic Shipping (UK)
• Standard Delivery: Our standard delivery service ensures that your order reaches you within 2-3 business days. This service is free for orders over £150.
• Express Delivery: For those who need their items sooner, our express delivery guarantees arrival within 1-2 business days. This service is free for orders over £300.

International Shipping

We offer comprehensive international shipping options to cater to our global clientele. Delivery times and costs vary by region:

• Europe: Standard delivery takes 5-7 business days, while express delivery takes 2-4 business days.
• USA & Canada: Standard delivery takes 7-10 business days, and express delivery takes 3-5 business days.
• Rest of the World: Standard delivery takes 10-14 business days, and express delivery takes 5-7 business days.

Additional Information

Order Processing: Orders are processed Monday through Friday, excluding holidays. Orders placed after 2 PM GMT will be processed the next business day.

Tracking: All orders come with tracking information, allowing you to monitor your delivery in real-time.

Customs and Duties: International orders may be subject to customs and import duties. These charges are the responsibility of the recipient.

Special Services: We offer Click & Collect from our London store and gift wrapping services with an additional fee.

 

If you have any questions or need assistance with your delivery, please contact our customer service team at sofiariichuk@gmail.com

Thank you for choosing Sofi Rich. We look forward to serving you with the excellence you deserve.

Please use our size guide to choose your perfect size.